Terms of Service

PuraRide is a booking and communication platform. We are not a car rental company, transport operator or insurer. Vehicles and rides are supplied by independent providers, who are solely responsible for their vehicles, drivers, licences, insurance, pricing and the performance of each trip.

• You must be at least 18 and able to enter a binding contract.
• Provide accurate information and keep your account credentials confidential.
• You are responsible for activity carried out through your account.
• Drivers of rented vehicles must hold a valid licence accepted by the provider.

• A rental or ride booking is a request until the provider confirms it. Confirmation creates a contract between you and that provider.
• When you publish a ride request, verified providers may send offers. Accepting an offer confirms the trip and shares the contact details needed to complete it.
• Prices shown are set by providers. Extras such as fuel, tolls, additional drivers, insurance, deposits or child seats may be charged directly by the provider.
• Payment terms, deposits and refunds are agreed between you and the provider.

Cancellation and change conditions are those stated by the provider on the listing or offer. Cancel through PuraRide as early as possible so the provider can respond. Repeated no-shows or late cancellations may lead to restrictions on your account.

If you add and verify a phone number, you agree to receive trip-related SMS or WhatsApp messages from PuraRide and, for confirmed trips, from the provider. These include verification codes, confirmations, offers, reminders, changes and chat about an active trip. We do not send marketing texts. Message and data rates may apply. Reply STOP to opt out or remove your number in your profile; opting out may prevent us from delivering important trip updates.

• Hold all licences, permits and insurance required in Costa Rica for the services offered.
• Keep listings, availability, pricing and vehicle condition accurate and up to date.
• Honour confirmed bookings and accepted offers, and communicate promptly through the platform.
• Use customer data only to deliver the booked trip, and never for unsolicited marketing.

You agree not to:

• Post false, misleading, unlawful, abusive or discriminatory content.
• Circumvent the platform to avoid fees, or scrape, resell or reverse engineer the service.
• Send spam, malware or automated bulk messages, or interfere with the platform's security.
• Impersonate another person or use someone else's payment or identity details.

You keep ownership of the content you upload and grant PuraRide a worldwide, non-exclusive licence to host and display it in connection with the service. Reviews must reflect genuine experience. We may remove content that breaches these terms.

The platform is provided “as is”. We do not guarantee uninterrupted availability or the accuracy of provider-supplied information. To the extent permitted by law, PuraRide is not liable for indirect or consequential loss, and our total liability relating to the service is limited to the greater of USD 100 or the fees you paid PuraRide in the twelve months before the claim. Nothing limits liability that cannot be excluded by law.

You may close your account at any time. We may suspend or terminate access if these terms are breached, if fraud or safety risks arise, or if required by law.

These terms are governed by the laws of the Republic of Costa Rica, and disputes fall under the jurisdiction of its courts. Questions: contact@puraride.com.

We may update these terms; the date above shows the latest version. Continued use after an update means you accept it.