Privacy Policy

PuraRide (“PuraRide”, “we”, “us”) is operated by PuraCars Inc. and operates the website and web application at puraride.com and its subdomains. For privacy questions, data access or deletion requests, contact us at contact@puraride.com.

• Account data: name, email address, password (stored hashed), profile photo, preferred language, and phone number when you choose to add one.
• Booking data: pickup and drop-off locations, dates and times, passenger counts, vehicle selections, ride requests, provider offers, prices and booking status.
• Messages: WhatsApp and SMS messages exchanged with providers or our support team about a specific trip, plus delivery status of those messages.
• Provider data: for business accounts, company name, contact details, locations, vehicles, photos and pricing.
• Technical and usage data: IP address, device and browser type, pages viewed, searches performed and referring source, collected through cookies and similar technologies.

We do not collect government identity documents or payment card numbers on PuraRide. Payments and deposits are agreed and handled directly between you and the provider.

• To create and secure your account and authenticate you.
• To publish, match and fulfil rental bookings, scheduled rides and ride requests.
• To send transactional messages: booking confirmations, offers, reminders and status changes.
• To enable trip-related chat between you, the provider and our support team.
• To verify that a phone number belongs to you, using a one-time code.
• To prevent fraud and abuse, resolve disputes and comply with legal obligations.
• To measure and improve how the service performs, using aggregated analytics.

Our legal bases are performance of a contract with you, your consent (for optional messaging channels and non-essential analytics), our legitimate interest in operating and securing the service, and compliance with law.

By providing your mobile number, you consent to receive transactional messages from PuraRide related to your account, bookings, and ride activity, including verification codes and provider communication. Message frequency varies based on your account activity. Message and data rates may apply. We do not share your mobile phone number or opt-in consent data with third parties or affiliates for marketing or promotional purposes.

• We send only trip-related messages: verification codes, booking confirmations, provider offers, reminders, changes and cancellations, and chat messages relating to an active trip.
• We do not sell your phone number, and we do not send marketing text messages.
• Message frequency depends on your activity; you may receive only a few messages per booking, or none if you do not add a phone number.
• You can stop messages at any time by replying STOP, or by removing your phone number in your profile. Reply HELP or email us for assistance.
• Mobile information collected for messaging is never shared with third parties or affiliates for marketing, lead generation, or promotional purposes.

• Providers: when a booking is confirmed or an offer accepted, we share the trip details and the contact information needed to carry out the trip. Before that point, providers see requests without your contact details.
• Service providers acting on our behalf: hosting and database (Supabase), messaging (Twilio, WhatsApp / Meta), email delivery (Resend), maps and geocoding (Google Maps Platform) and product analytics. Each processes data only to deliver the service to us.
• Authorities: when we are legally required to disclose data, or to protect the rights and safety of users.

Account and booking records are kept while your account is active and afterwards for as long as needed for legal, accounting and dispute-resolution purposes. Trip chat messages are retained for up to 24 months. Verification codes are deleted shortly after they expire. You can request earlier deletion at any time.

You may access, correct, export or delete your personal data, withdraw consent, and object to certain processing. Write to contact@puraride.com and we will respond within 30 days. If you are in the EEA or UK you may also complain to your local data protection authority.

Data is stored on encrypted infrastructure with access controls and row-level security. Some of our processors operate outside Costa Rica, including in the United States and the European Union; transfers rely on standard contractual clauses or equivalent safeguards.

PuraRide is not intended for anyone under 18, and we do not knowingly collect their data.

We will post any update on this page and change the date above. Material changes affecting how we message you will be announced in the app or by email.